Troubleshooting & Recovery

Maintain a calm demeanor, ask the right questions, and listen to the brutal facts.

In a perfect world all aspects of the IT function flow smoothly. But we live in an imperfect world and all too often IT projects and IT organizations encounter turbulence. The IT organization gets disconnected from the business, project costs skyrocket, deadlines are missed, technology does not work as planned and vendors fail to meet their commitments. That’s where the seasoned, calm, competent leadership of DV Price can help and help in a hurry. Examples of our work in this area include:

IT Management & Restructuring

We helped transform the IT department of a $32 billion financial services company, improving quality and simultaneously cutting $8 million from its IT budget. We also reorganized and led the IT function at a $250 million major nonprofit organization at a time of significant internal turmoil.

Turning Around Projects

We helped a large, geographically distributed nonprofit implement an enterprise-wide donor management system after the first attempt failing and the second attempt was failing.  We were also turned around the implementation of a new online banking system that was a year late and $2M over budget.

Interim CIO Services

We served as acting CIO for one of the nation’s largest and premiere conservation groups and assisted in locating and hiring a permanent CIO.  In the past, we have served as the interim CIO of the nation’s largest intellectual property law firm, and a $52B wholesale bank.  We understand what it takes to be successful when put in a senior management role on an interim basis. 

Vendor Management & Negotiation

We successfully turned around several troubled client-vendor relationships, often reworking contracts that resulted in mutual satisfaction and more productive working environments for both parties.  More importantly, we made these relationships work whether or not a new contract was required.